Numerous studies have shown that data backup currently produces restorable files less than
40% of the time. The Universe Point Monitoring Service improves that disturbing number to over 95%
while saving you time and money.
HOW IT WORKS:
Every time a backup job is run
ION links up to our TALL (Trafficking, Authorization, Licensing and Logging) Server here
at Universe Point. Through this connection our monitoring center gathers error messages, backup events and activity reports. Absolutely
no files or data are sent to Universe Point at any time.
Once gathered, the messages from your backup jobs are compiled, reviewed and fed into our notification system. This system alerts you to
any errors or concerns so you can always be sure the backup is working.
The combined force of these systems keeps you connected to your backup situation and assures the production of reliable, restorable backup data. Using our monitoring service can save time and money as technicians on your end are freed from the hassle of sifting through error logs and checking the status of servers.
NOTIFICATIONS:
Web Reports - Our custom web reporting system provides a wide variety of statistics on every station and backup job in your system, including errors, backup success rates and inactivity reports. The Monitoring Dashboard provides an at-a-glance status report of all of your backup events. Issues can be quickly identified and dealt with through this single interface.
View a Sample Monitoring Dashboard.
Email Reports - The email reporting system can provide both "per license" and "global" email reports on backup activity, errors, and station activity. Emails are highly customizable and linked to web reports that provide comprehensive explanations of every message. Options are available to receive emails after any job is run, in the event of an error, or even if a station has not run a backup for a predetermined amount of time.
View a Sample Email Report.
Phone Alerts - Phone alerts are the last line of defense and can be set up to alert up to three individuals in case of a serious concern. Phone alerts are configured globally and can be set to inform you of errors or inactivity on any and all stations. These phone calls come from a trained monitoring technician and will be able to inform you of any situations needing your immediate attention.