You may return your new and unused Universe Point purchase for free within 15 days of delivery. The returned items must be in the same state as they were received and in the original packaging.
During the holiday season (for orders placed between Thanksgiving and New Years) returns are accepted for all orders up to January 15th, as long as the purchased items are still unused and in their original packaging.
To initiate free return shipping in the USA, please contact us via email at firstname.lastname@example.org or call us at +1 646 847 9539 and we will send you a free return shipping label and instructions for packaging and submitting the return. Return packages must be dropped off at any UPS Store or drop-off location in the US.
To initiate return shipping from outside the USA, please contact us via email at email@example.com or call us at +1 646 847 9539.
Once your return is received, we will inspect the item condition and notify you of the approval or rejection of your refund. Upon approval, a refund will be processed for the price paid for the returned item(s), excluding original shipping. The refund will be automatically applied to your credit card or original method of payment.